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Shipping & Returns

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Last updated: January 18, 2024

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Thank you for shopping at Lotus Web Services LLC

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.


Interpretation and Definitions


Interpretation

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The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


Definitions


For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to t Lotus Web Services LLC.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Lotus Web Services LLC, accessible from  : www.shoplotuswebllc.com

  •  You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Your Order Cancellation Rights


You are entitled to cancel Your Order within 30 days without giving any reason for doing so.


The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.


In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

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We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.


Conditions for Returns


In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days


The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.


We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.


Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.


Returning Goods


You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

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We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


Gifts


If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.


If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

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  • Contact Us

  • If you have any questions about this Refund Policy, You can contact us:​

 

Warranty

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We offers a warranty to first-end users who purchase items from our shops. The warranty is based on the fact that the products you purchase from us conform to the specifications published in the item's user manual and our store.

Our warranty is a one-year warranty that covers the following NON-CONSUMABLE items:

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  1. Control Board

  2. Power Supply

  3. Stepper Motors

  4. Flaws that are not specified in the user manual

 

We do not offer a warranty for consumable or disposable items that are subject to wear and tear

Return & Exchange Policy

We are offering our customers complete peace of mind by providing a 30-day money back guarantee on all unopened products. You can shop confidently. knowing that you can return any product that you have not used. However, after 30 day period, we cannot offer any return or exchanges.

The item that you wish to return should be unused and should be in its original packaging. If the item returned has been opened it will not be eligible for a refund. You should send receipt or proof of purchase along with the item that you wish to return to speed up the process.

Items eligible for return cannot be clearance or sale items as once sold, these cannot be returned or exchanged. This policy adheres to regularly priced items, and only these are eligible for returns and exchanges.

We offer our customers either a full refund or exchange for same value if you are returning an unopened product within the 30-day period.

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If you have any questions about our our Policy or practices, please contact us.

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